Cancellation & Return Policy

Last updated on February 12, 2026

At PICKOORA, we value your trust and aim to provide a smooth shopping experience. Please review our cancellation, return, and refund guidelines below.

Return & Exchange Policy

We want you to be happy with your purchase. If you receive a defective, damaged, or wrong product, you can request a return or exchange.

Return Window: Returns are accepted within 2-3 days of delivery.
Return Shipping: Free return shipping. Courier charges will be refunded upon providing the courier receipt.
How to Initiate: Contact our support team within 24 hours of delivery to raise a request. Sharing product images or an unboxing video helps us verify quickly.
Condition: Items must be unused, in original packaging, and include all accessories (if any).
Refunds: Once approved, refunds will be processed within 5–7 business days to your original payment method.
Exchanges: Defective or damaged items can be exchanged free of charge.

Important Notes

Please share images within 8 hours of delivery for faster resolution.
An unboxing video from the start of opening the parcel is recommended to avoid disputes.

Cancellation Policy

Before Shipment: Orders can be cancelled anytime before they are shipped.
Within 1 Hour: Full refund, no charges.
1–3 Hours After Order: Refund processed with a 10% cancellation fee (covers payment gateway and admin costs).
After Dispatch: Once the order is processed or dispatched, cancellation is not possible. You may instead request a return under our Return Policy.
Delayed Orders: If products are not shipped within 5 business days, the order will be automatically cancelled and refunded.
Refund Timeline: Refunds are initiated within 2–3 business days and credited back to your original payment method within 15 business days.
COD Orders: Cash on Delivery orders are not eligible for cancellation.